How do I review Business Phone call recordings and call details?

Last updated: November 5, 2026

Call recordings and call details help you review what happened during a Whippy Business Phone call. They can include the audio recording, call metadata, contact information, and call analysis when available.

Before you start

  • Call recording must be enabled for the relevant Business Phone channel or call route.

  • You need access to the call, contact, or All Calls view.

Access a call recording

  1. Go to Inbox.

  2. Select All Calls from the left-side menu.

  3. Open the call entry you want to review.

  4. Click Play to listen to the recording.

  5. To review from a contact conversation, open the conversation, find the call record, and click Play.

View call details

  1. Open a call entry from All Calls or from a contact conversation.

  2. Review details such as direction, channel, user or agent, status, duration, date, and time.

  3. Expand metadata or analysis sections when available.

  4. Download the recording if you need a local copy.

Tips

  • Use recordings for quality review, training, or compliance workflows.

  • Use call metadata to troubleshoot routing or handling issues.

  • Review recordings together with transcripts for faster follow-up.

Troubleshooting

  • Recording is missing: Confirm recording is enabled in the channel’s call flow settings.

  • Audio does not play: Download the file and play it locally, or check browser audio settings.

  • Call details are missing: Refresh the page and confirm call logging is enabled.

  • Call analysis is not shown: Review the recording and transcript directly.