What is Whippy Business Phone?

Whippy Business Phone is Whippy’s built-in internet phone system for making, receiving, routing, recording, and reviewing calls directly inside Whippy.

What it does

• Lets teams make and receive calls from Whippy.

• Connects calls to contacts and conversations.

• Stores call recordings, transcripts, notes, and metadata when enabled.

• Supports inbound routing, voicemail, call parking, transfers, and Voice AI handoffs.

• Provides an All Calls view for monitoring call activity.

Where you can use it

• Top navigation call button.

• All Conversations in the inbox.

• A specific contact conversation.

• Contact profiles.

• All Calls view.

• Call logs.

Key components

• Business Phone channel: The configured phone channel and number.

• Call Flow: Routing, voicemail, IVR, recording, transcription, and after-hours behavior.

• All Calls: A centralized call log across the organization.

• Call recording and transcription: Call data stored in the conversation when enabled.

• Voice AI: AI agents that can place or receive calls and hand off to humans.

• Call parking and transfers: Tools for routing live calls to queues, users, agents, or numbers.

Tips

• Use Whippy Business Phone as your primary business number to keep calls, SMS, and email together.

• Enable recording and transcription when your workflow requires searchable call records.

• Monitor missed, parked, and voicemail calls in the All Calls view.

• Keep business hours and after-hours routing up to date.

Troubleshooting

• If users cannot make or receive calls, confirm the Business Phone channel is active.

• If incoming calls do not appear, confirm call notifications are enabled.

• If recordings or transcripts are missing, confirm they are enabled in Call Flow.

• If parked calls are missing, confirm the user is viewing the correct channel or queue.